Refund and Returns Policy

Effective Date: 12/11/2024

At Creative Pulse LLC, we are committed to providing high-quality services and digital products. We want our clients to be completely satisfied with their experience. However, we understand that sometimes things don’t work out as expected. This Refund and Returns Policy outlines the conditions under which we offer refunds or returns for the services and digital products you purchase from us.

Please take a moment to read this policy to understand your rights and our procedures for refunds and returns. By using our services or purchasing our products, you agree to the terms of this policy.

1. Refunds for Digital Products

Since our digital products are immediately available for download and consumption, we do not offer refunds on these products unless they are defective or do not meet the description provided.

Conditions for Refund:

• Defective or Corrupted Files: If the product file is corrupted or does not function as described, we will offer a refund or replacement.
• Not as Described: If the digital product you purchased does not match the description on our website or contains technical errors that prevent it from being used as intended, a refund may be issued.

Refund Process:

• Refund requests for digital products must be made within 7 days from the purchase date.
• To request a refund, please contact us at contact@creativepulseplus.com and provide your order details along with a description of the issue.
• After reviewing your request, we will issue a refund within 10 business days if the request is approved.

Please note that refunds will not be provided for digital products that were downloaded, used, or if the issue stems from system incompatibility.

2. Refunds for Services

Creative Pulse LLC offers a wide range of services, such as digital marketing, SEO, branding, and web development. We aim to meet or exceed the expectations of our clients. However, if you are not satisfied with the services provided, we will work with you to resolve any concerns. Refunds for services are considered on a case-by-case basis, and the conditions for eligibility are outlined below.

Conditions for Refund:

• Failure to Deliver Services: If we fail to deliver the services as outlined in the contract, including missing deadlines or delivering incomplete work, you may be eligible for a refund.
• Unsatisfactory Work: If the work does not meet the specifications or expectations outlined in the agreement, we will attempt to resolve the issue. If the issue cannot be resolved, a refund may be provided.
• Client Cancellations: If you cancel the service after work has begun, we will issue a partial refund based on the amount of work already completed, less any non-refundable charges.

Refund Process:

• Requests for service refunds must be submitted within 30 days of the service delivery date.
• To request a refund, please contact us at contact@creativepulseplus.com and explain why you are requesting a refund.
• We will review the issue and, if necessary, request further information to understand your concerns fully.
• Refunds for services will be processed within 14 business days if approved.

Please note that refunds for services will not be granted if the request is made after the 30-day window or if the services have been provided as agreed.

3. Subscription Services Refunds

For subscription-based services, including ongoing digital marketing, SEO, and web hosting, we offer refunds on the unused portion of the subscription if you choose to cancel. The refund will be calculated based on the date of cancellation.

Conditions for Subscription Refund:

• Cancellation: To be eligible for a refund, the subscription must be canceled before the next billing cycle begins.
• Unused Portion: Refunds are based on the unused portion of your subscription after cancellation. Once a service has been rendered or billing has occurred, refunds will not be available for that period.

Refund Process:

• To cancel your subscription and request a refund, please contact us at contact@creativepulseplus.com before the next billing cycle begins.
• We will process the refund for the unused portion within 10 business days.
• Subscriptions canceled after a service has been provided are not eligible for a refund for that billing period.

4. Non-Refundable Charges

Certain charges and services are non-refundable, including but not limited to:

• Payments for services already rendered (such as consulting hours, design work, or completed projects).
• Digital products that have been downloaded or accessed.
• Subscription payments made after a service has been fully provided.

These non-refundable charges will be clearly outlined in any contract or agreement.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Submit a Request: Contact us via email at contact@creativepulseplus.com within the time frame outlined for your refund type (7 days for digital products, 30 days for services).
2. Provide Details: Include the order number or service details, the reason for the refund request, and any supporting documentation.
3. Review Process: We will review your request and may ask for additional information to process your claim.
4. Refund Decision: Once the request is reviewed, we will notify you of the decision and, if approved, process your refund accordingly.

Refunds will be credited to the same payment method used for the original purchase.

6. Exceptions to the Refund Policy

While we strive to ensure our customers are satisfied, there are some situations where refunds may not be granted:

• If the refund request is made outside of the eligible time frame (7 days for digital products, 30 days for services).
• If the digital product was downloaded or used.
• If the service was rendered as agreed and no issue was identified.
• If the request is based on dissatisfaction without valid reasons as outlined in the policy.

7. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. When changes are made, we will update the “Effective Date” at the top of this policy and notify our customers of significant changes. Please review this policy regularly to stay informed about any updates.

8. Contact Us

If you have any questions about this Refund and Returns Policy or need assistance with a refund request, please contact us at:

Creative Pulse LLC
Phone: +1 (859) 538-7076
Email: contact@creativepulseplus.com
Website: www.creativepulseplus.com
Address: 9900 Corporate Campus Drive, Suite 3000, Louisville, KY 40223

This Refund and Returns Policy outlines our commitment to providing high-quality services and products while ensuring your satisfaction. We value your trust and strive to resolve any issues promptly. By purchasing our services or products, you acknowledge and accept the terms outlined in this policy.